What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Hi There, not getting email notifications

    Asked by Ripley on April 09, 2015 at 08:23 AM

    Hi, today, when I tested my live form , I did not receive any notifications emails in my email account, which should have occurred as I have set up conditions for this.

    When I test the form from within Jotform using Preview and Test form, these emails are received by my email account.

    The email account is working correctly as I have successfully sent emails to it from outside of the Jotform system.

     

    I set up a second, test form and I am not receiving any emails from that either.

     

    The live form is on http://ripleyevent.org/contact.html

    My Jotform acct is user Ripley

     

    By the way, your system is fantastic.

     

    Are there any problems with the Jotform server, or have I made a silly mistake?  I did rename my form so that it looked clearer on the subject line of the email notifications, but I am sure that would not have made a difference.

     

    Many thanks, Shirley

    Page URL:
    http://ripleyevent.org/contact.html

    email notifications email Getting Emails JotForm preview
  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on April 09, 2015 at 11:34 AM

    First of all, thanks a lot for your kind words about our product.

    It seems like the gmail account you set as the sender email is not working. I've changed it to one of our default sender emails : noreply@formresponse.com

    If you still want to use your own email address as the sender email, then you might need to apply this workaround:

    http://www.jotform.com/help/236-How-to-use-Mandrill-to-Send-Emails-From-Your-Own-Email-Address