What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Cannot add an image to the form

    Asked by stephie6 on April 09, 2015 at 10:51 AM
    i am trying this and it's does the same thing. Clear your browser cache and clear your cookies for Jotform = done also...
  • Profile Image
    JotForm Support

    Answered by Welvin on April 09, 2015 at 11:01 AM

    Hi,

    Please try it with another browser such as Mozilla Firefox or Google Chrome. If selecting an option still doesn't allow you to click "Next" button, then I would suggest closing the configuration.

    Upload your image to www.imgur.com or www.imageshack.us then get the direct URL of the image and enter it in the Image Source:

    Thanks

  • Profile Image
    JotForm Support

    Answered by Welvin on April 09, 2015 at 12:53 PM

    Hi,

    I received your reply through email, but it's not posted here. It's probably because you replied directly through email.

    So, are you saying that the "Image Source" button does not respond when you click it? Did you try it with another browser? Please try it and update us here.

    Also, make sure that your browser's JavaScript is enabled. Check it by accessing this website: http://www.activatejavascript.org/.

    Thanks

  • Profile Image

    Answered by stephie6 on April 09, 2015 at 01:31 PM

    ok i have switch with explorer instead of Google and Firefox and now it shows that i can put the image and or the url link but the image does not show. I went on  www.imgur.com and copied the url link and not appearing on form. i uploaded the picture not appearing. :-(

  • Profile Image
    JotForm Support

    Answered by Welvin on April 09, 2015 at 03:12 PM

    Hi,

    This is your last form ID: http://www.jotform.ca/form/50813764348258 and the cover image is showing fine here:

    But I've fixed the cover image URL so just in case you are using our secure form link: https://www.jotform.ca/form/50813764348258. If you are using a secure form URL, you should also make sure that the content such as images, URL's in the form are using secure link.

    Thanks