What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form(s) not working in Firefox.

    Asked by jimmycrow on April 09, 2015 at 12:33 PM

    I was contacted by a customer today that both jot forms on my website are not working in firefox.

     

    https://tattooprod.com/geta-quote/

     

    https://tattooprod.com/contact/

     

    can you take a look at both of them and let me know why they are showing up in all browsers except Firefox?

     

    Thanks,

     

    Jimmy

    Page URL:
    https://tattooprod.com/geta-quote/

    in thanks all and href
  • Profile Image
    JotForm Support

    Answered by david on April 09, 2015 at 01:49 PM

    Hi,

    I checked your page and your form does not seem to show up in any browsers.  I tested your embed code in my test site and the form did embed properly:

    If you are using some sort of WebSite builder like WordPress, let us know, there may be a different embed code necessary for your site.  Your form itself is working and the embed code your used should be the proper code.

  • Profile Image

    Answered by Jimmy Crow on April 09, 2015 at 02:18 PM

     I was using this script for wordpress...

     

    <script type="text/javascript" src="//form.jotformpro.com/jsform/41815295336963"></script>

     

    I just changed it back and now instead of a big white space in firefox it show nothing. It still seems to work in safari but not in firefox or chrome now.

  • Profile Image
    JotForm Support

    Answered by david on April 09, 2015 at 03:38 PM

    Depending on the version of Wordpress you are using there are a couple different ways to embed your form:

    http://www.jotform.com/help/4-Adding-Forms-to-Wordpress-org-version

    http://www.jotform.com/help/299-How-to-Embed-Form-to-Wordpress-com?

    Occasionally Wordpress themes do interfere with the ability to embed your form properly, I would also check to make sure that your current them is not the issue.

    Usually though, the iFrame embed code does work properly with Wordpress pages.

  • Profile Image

    Answered by jimmycrow on April 09, 2015 at 03:49 PM

    this is a privately hosted wordpress site.  I am aware of how to embed the wordpress code into a website. In fact I have jot forms on a lot of sites and as I go check them through firefox NONE of them  are working. This is a disaster.

     

    I read through the comments on that suggestion thread above and it seems a lot of people are still having the same problem. Do you have a list of theme providers that are not supporting your service? Almost all my sites are done with Woo Canvas or Elegant themes. Do you know if those two very large theme providers are not supporting your service?

    EDIT:

     

    I just checked on the Elegant theme support forum and there are NO reports of jot form forms not working with my current theme (Divi)

     

     

  • Profile Image
    JotForm Support

    Answered by david on April 09, 2015 at 06:08 PM

    We cannot know for certain if the theme is what is causing it and I don't think the creators of Wordpress themes had JotForm in mind when creating them.  It is not an issue of being supported by the theme creators, many of them may not even know JotForm exists.  The only way to know for sure would be to remove the them and embed your form to the same page.  If the form shows up, then the theme is causing the issue.

    However you have the form currently embedded to your page is working 100% as far as I can tell:

    That is using FireFox.  The script embed method may be your best bet.