What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Personal Theme Issues

    Asked by LNLAttorneys on April 09, 2015 at 12:46 PM

    Hello! I have been having issues with themes for the past few weeks. This issue occurs when working from my home laptop or my office PC. The laptop is an HP and the PC is a Dell. Both system are running Windows 8.1 and I have attempted to use the theme creator in both Internet Explorer 11 and the most recent version of Google Chrome. I have cleared all cache and cookies on both machines, multiple times.

    The issues I have encountered are as follow:

    1. Unable to save new themes.  receive an HTTP 404 error message "The webpage cannot be found"

    2. A theme I created over a month ago and have used multiple times vanished from my list of created and used themes.

    Please advise as to what I can do to correct these errors. Thank you!

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    JotForm Support

    Answered by EltonCris on April 09, 2015 at 02:14 PM

    Hi,

    Thank you for reporting it to us and apologies for the inconveniences caused.

    1. Before we can pass this particular issue to our developers, mind providing to us the form in question so we can also check it here? 

    So far on my test, I cannot reproduce the problem. Here's my screencast.

    2. The same as above, please let us know the form in question so we can check it here.

    Please take note that theme store is about form designs not its form content. Forms with default themes from Jotform will be removed in the theme store without further notice. On this case, if the form is about its content, share it on the Form Templates page instead.

    We'll await your reply. Thank you!