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    Standard address for secure form isn't showing changes

    Asked by heirloom on November 06, 2011 at 07:05 PM

    I created a simple form to replicate some odd behavior I have been seeing recently. Basically, once a form has been changed the standard address for the secure form does not show the changes (however, the other secure URL address does work). Here are the URLs:

    http://form.jotform.com/form/13095932141

    https://secure.jotform.com/form/13095932141 (this does not display the "CHANGED" text)

    https://www.jotform.com/form/13095932141

    Best, Gary.

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    JotForm Support

    Answered by abajan on November 06, 2011 at 07:24 PM

    Apparently, for some time there has been an issue with the secure.jotform.com version of forms not updating as quickly as other versions. I don't know if the problem was fixed and is now reocurring or if it was never resolved but I will submit a(nother?) ticket on the issue.

    For the time being, please update your secure links to the https://www.jotform.com version.

    Our apologies for any inconvenience caused.

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    Answered by heirloom on November 08, 2011 at 10:17 PM

    Thanks for the workaround.

    From looking at the forums this issue seems to go back quite a few months. I've added "again" to the forms as above and I still see the same issue.

    Best, Gary.

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    JotForm Support

    Answered by idarktech on November 08, 2011 at 10:28 PM

    Hi,

    We apologize for the inconvenience this may have caused. We have experienced difficulties of some functions using https://secure and http://form and should be fixed soon, in the meantime we recommend users to use https://www for secure form and http://www for nomal form, this way it would give much fast update.

    If you have any other concern, please feel free to let us know.

    Thanks,

    idarktech

     

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    Answered by heirloom on November 08, 2011 at 10:29 PM

    Appreciate you are dealing with this -- that's what I wanted to know.

    Good luck in fixing it permanently this time! :)

    Best, Gary.