What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My Form for accepting payments was disabled.

    Asked by timsha211 on November 06, 2011 at 08:02 PM

    Recently a form of mine was disabled. My publishing company uses it to accept payments from our authors. I see that there has been phising scams, be assured we are not a phishing scam. It's behind a non-public url, only our authors in need of a direct payment options use it.

    Tim

    Page URL:
    http://publishnext.com/pay-publishnext.html

  • Profile Image
    JotForm Support

    Answered by idarktech on November 06, 2011 at 08:44 PM

    Hi Tim,

    I have checked your account and it appears that one of your form reaches over 100 submissions, since you are registered as a free user you are only limited up to 100 Monthly Submissions.

    When you reach your limits, your forms will be disabled - meaning it would not be possible to submit information to it, until the next month when your submission counter refreshes or until you upgrade to a Premium or Professional account.

    If your forms get disabled due to overlimit, your account shall stay intact. The forms and the data collected prior to disabling will not be affected in any way.

    Hope this post answers your question. Let us know if you need more information about anything related to Jotform. Thank you and have a great day.

    Idarktech

  • Profile Image

    Answered by fxr on November 07, 2011 at 03:53 AM

    You have had 18 payment submissions this month, there is a limit of 10 for free users.

    Your forms will be disabled until the 1st of December.