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    Form Field Condition Issues

    Asked by exchangepress on April 09, 2015 at 03:15 PM

    I have been trying to create several fields today using conditions, but none of the conditions actually work on the form.  I tried creating a condition for a drop-down field using the Update a Form Field Value option, but the items in the drop-down wouldn't change.  Then I tried to conditionally hide two fields, but they are always hidden.  What am I missing?  I tried clearing my cache and using a different browser (was using Firefox 37, also tried Chrome 41).

    Page URL:
    http://www.jotform.com//?formID=50485747049161

    conditional logic
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    JotForm Support

    Answered by Mike on April 09, 2015 at 06:29 PM

    Thank you for contacting us.

    The 'Update a form field value' condition is mostly used to update the Text Box based values. There is no way to use it in order to update the pre-defined list of Drop Down items.

    I would like to recommend using 'Show a form field' conditions to show different fields based on user selections.

    Example:

    You do not need to add any additional hide conditions in this case.

    If you need any further assistance on this, please let us know.