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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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    Form Field Condition Issues

    Asked by exchangepress on April 09, 2015 at 03:15 PM

    I have been trying to create several fields today using conditions, but none of the conditions actually work on the form.  I tried creating a condition for a drop-down field using the Update a Form Field Value option, but the items in the drop-down wouldn't change.  Then I tried to conditionally hide two fields, but they are always hidden.  What am I missing?  I tried clearing my cache and using a different browser (was using Firefox 37, also tried Chrome 41).

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    JotForm Support

    Answered by Mike on April 09, 2015 at 06:29 PM

    Thank you for contacting us.

    The 'Update a form field value' condition is mostly used to update the Text Box based values. There is no way to use it in order to update the pre-defined list of Drop Down items.

    I would like to recommend using 'Show a form field' conditions to show different fields based on user selections.


    You do not need to add any additional hide conditions in this case.

    If you need any further assistance on this, please let us know.