What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How often does JotForm releases updates and does this impact the users in any way?

    Asked by karenlm on April 09, 2015 at 03:29 PM
    What is your release schedule? How have your releases impacted user forms in the past?  Has a release or will a release cause the form to be incompatible or unusable?
    JotForm updates updating system update impact release schedule
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    Answered by Ben on April 09, 2015 at 04:05 PM

    We are constantly releasing updates to our system and this is all done without it even being noticeable.

    This is possible due to its modular design, allowing us to update any part and include some new feature, while the rest are working properly.

    In the same time, our developers are running their own shadow copies of the online version so that they can do their tests in real time before they do any changes to the online system.

    Even if the issue was to happen due to the upgrade, such system allows us to quickly restore back to the previous version and continue from there.

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    Answered by Ben on April 09, 2015 at 04:07 PM

    Just to add. Even if you are using some widget and it gets updated over time, the one on your form will be as it was - we do not force update on all of the widgets.

    So, for example, if there was an issue with the latest version of widget, the old ones might not have that issue at all, since the other ones were not updated.

    On the other hand, if you want to have the latest version of the widget, you can simply remove the old one and add the new one instead, which will always load the latest version.