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  • Profile Image

    Paypal checkout - does not calculate totals in IE

    Asked by edreamdesigns on November 06, 2011 at 08:41 PM

    I used the Paypal checkout tool.  It is adding up the totals in Firefox but not for IE.

    Form located here: http://www.lizwebsandmore.com/payments.htm

     

    I give two options a 'buy now' button and then a jotform form.

    Thanks for your assistance.

     

    Liz

    Page URL:
    http://www.lizwebsandmore.com/payments.htm

  • Profile Image

    Answered by edreamdesigns on November 06, 2011 at 09:25 PM

    I had ot get this up and running asap, so turned it into a lightbox and it works in IE that way.
    Wish I would still know why it wasn't calculating.

     

    I did put some lines of code above the head per some instructions I found for another issue I had with another form/client.  Maybe that is it?

     

    Thanks.

     

    Liz

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    JotForm Support

    Answered by liyam on November 06, 2011 at 10:00 PM

    Can you please provide us a sample form so that we can check and replicate the issue where it's not adding up the totals using the IE browser?  It would also be great if you can provide us the version of your IE, the type of embedding that you have used in placing the form on your page, also the details that you're referring to about some codes.

    Thanks.

  • Profile Image
    JotForm Support

    Answered by idarktech on November 06, 2011 at 11:51 PM

    Hi Liz,

    I have tested your form on different IE versions, 7, 8 and 9 and wasn't able to replicate the said issue. If you have embedded your form using the default source code, please re-embed it using an iframe code to avoid conflicts with javascript codes in your site and the script that is responsible for making the form to function.

    Please let us know if that helps or not, so we can give you further assistance. Thank you so much!

  • Profile Image

    Answered by edreamdesigns on November 11, 2011 at 03:42 AM

    Thank you for your suggestion. I'm sorry I took down the embed script
    way, I just had to get the form working tonight and hte lightbox was working
    fine for me.

    I'll test out the iFrame version. Makes sense as I have that Paypal
    button on the page too....

    I'll let you guys know.

    You have such great and fast customer service... its really quite
    incredible and the other reason I will recommend to all my clients (even though
    right now I handle their form building)...

    Liz


    In a message dated 11/6/2011 10:51:38 P.M. Central Standard Time,
    jotform@jotform.com writes:



    A new response has been received:
    (http://www.jotform.com/)


    Answered by idarktech
    Hi Liz,
    I have tested your form on different IE versions, _7_
    (http://www.idarktech.com/test/iie7.png) , _8_ (http://www.idarktech.com/test/iie8.png) and _9_
    (http://www.idarktech.com/test/iiie9.png) and wasn't able to replicate the
    said issue. If you have embedded your form using the default source code,
    please re-embed it using an _iframe code_
    (http://www.idarktech.com/test/iframe_code.png) to avoid conflict of codes in your existing website which
    makes the calculation not to work.
    Please let us know if that helps or not, so we can give you further
    assitance. Thank you so much!
    _View this thread on JotForm Support Forum_
    (http://www.jotform.com/answers/54963-Paypal-checkout-does-not-calculate-totals-in-IE) _Unsubscribe_
    (http://www.jotform.com/answers/54963-Paypal-checkout-does-not-calculate-totals-i
    n-IE?k=8d8dfde8a8987c12b9a9b380f6046d73&unsubscribe=)

  • Profile Image
    JotForm Support

    Answered by liyam on November 11, 2011 at 05:02 AM

    Thank you for your kind remarks, Liz.

    Please let us know if you have other questions or concerns.  We'll be more than happy to give you assistance.

    Warm regards,

    Liyam