Please downgrade my account

  • Profile Image
    Asked on April 09, 2015 at 10:33 PM

    I want to downgrade my account to the free account, but can't find where to do it. I have "switched plan", but still find myself at the 19.95 plan. Please downgrade asap, thanks!

  • Profile Image
    Answered on April 10, 2015 at 03:29 AM

    Hello chinathinksbig,

    Upon checking, I found that you have paid the subscription payment using PayPal payment gateway. You have to cancel your subscription through your own PayPal account. Here are the steps to cancel your subscription :

    1. Log in to your PayPal account

    2. Find the latest payment you have made to JotForm

    3. Click on the subscription #S-1621032749916064K

    4. Click on the "Cancel Subscription" button.

    You may also like to check the following guide : 

    Thank you!