Google SpreadSheet integration: Some fields are no longer updated

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    gedtestingservice
    Asked on April 10, 2015 at 09:08 AM

    Hi there,

     

    We're experiencing some issues with the google spreadsheet integration. It's not pulling all of the necessary field values and yesterday just stopped pulling new submissions into the spreadsheet.

    I created another integration in a new spreadsheet and it was working, but then didn't pull both first and last name into the spreadsheet as it should.

    Any recommendations or insight into how to fix this?

     

    Please let me know as soon as possible.

     

    Thanks!

    GED Testing Service

  • Profile Image
    Ben
    Answered on April 10, 2015 at 09:46 AM

    Could you please tell us if the same issue is still present for you after following the next steps:

    1. remove the integration to your Google SpreadSheet
    2. clear forms cache
    3. recreate the integration to Google SpreadSheet

    Do let us know if the same issue is still present after following the steps above.

  • Profile Image
    gedtestingservice
    Answered on April 10, 2015 at 11:31 AM

    Looks to be working now.

     

    Thanks!

  • Profile Image
    Ben
    Answered on April 10, 2015 at 12:52 PM

    Great. Thank you for updating us.

    Do let us know if you have any further questions or issues and we would be happy to assist. :)