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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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  • Profile Image

    Form not loading properly on mobile

    Asked by Devereaux  on April 10, 2015 at 11:11 AM

    Hi, I have a paid subscription on 

    However, for one of my clients I noticed the form doesn't show on mobile view:

     

    Can you please assist in helping me to achieve this

     

    Thanks

    Best regards

    Devereaux

     

    Page URL:
    http://form.jotformeu.com/jsform/31362552103341

    Mobile mobile view in thanks
  • Profile Image
    JotForm Support

    Answered by david on April 10, 2015 at 01:11 PM

    Hi,

    I checked your form on mobile and I was able to view it without issue.  If you had sent your client the link above, it will indeed not work.  This is the proper link to your form:

    http://form.jotformeu.com/form/31362552103341

    The /jsform/ part of your link is intended for embedding the form.

    If you have your form embedded to a webpage and that is what is not loading properly on mobile, let us know the page and we will be happy to have a look.

  • Profile Image

    Answered by Devereaux  on April 10, 2015 at 01:20 PM
    Complete the following form and click submit. We will be in touch very shortly.
     
     
    Hi David, Thanks for responding> I added the code above in page here:
     
    embed is the following code which seems not to work on my android. Works well on PC/Desktop view:

    <div>Complete the following form and click submit. We will be in touch very shortly.<br />

    <script type="text/javascript" src="https://form.jotformeu.com/jsform/31362552103341"></script></div>

     

     

  • Profile Image
    JotForm Support

    Answered by david on April 10, 2015 at 02:04 PM

    I checked the form embedded to your webpage on Android and indeed, I am unable to see it.  I would recommend trying to iFrame embed code instead of you current embed code:

    http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code

    Replace your current embed code with the iFrame code and see if that allows for the form to show up on mobile, if it still does not, let us know and we will be happy to have another look.