What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    When does my monthly usage reset?

    Asked by 101things on April 10, 2015 at 01:43 PM

    Have not had new form since Jan. wondering when usage resets?

    monthly usage new form
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    JotForm Support

    Answered by david on April 10, 2015 at 02:54 PM

    Hi,

    Monthly usage resets on the first of each month.  However the amount of stored used by your file attachments does not reset.  You would need to deleted some of your submissions that have files attached in order to free up more space.

    I noticed you had a few forms in your trash:

    Attachments associated with these will also take up space until the form is completely purged.  Click on "Trash" then select the forms you would like to fully remove, then click on "Purge" to fully remove them.

    If you have any further questions, let us know and we will be happy to help.

  • Profile Image

    Answered by 101things on April 10, 2015 at 03:04 PM

    Oh,I see thank you.

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    JotForm Support

    Answered by david on April 10, 2015 at 03:31 PM

    You are very welcome.  Let us know if there is anything else we can help you with and we will be happy to do so.