What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Received a message announcing my account was disabled

    Asked by AHBVFCOMANDO on April 10, 2015 at 02:08 PM

    Dear AHBVFCOMANDO, 

    You have currently reached the limits of your account. Your forms are disabled now. 

    Upgrade your account today to continue using JotForm; receive submissions, collect payments from your users and have more upload space. Upgrading is quick and easy:
    http://www.jotform.com/upgrade?username=AHBVFCOMANDO

     

    This is the message I received. Would like some help how to get through this situation. We are experimenting, so don't want to upgrade just yet.

     

  • Profile Image
    JotForm Support

    Answered by Mike on April 10, 2015 at 03:21 PM

    Thank you for contacting us.

    Your forms were temporarily disabled since you have reached the monthly SSL submissions limit. We have reset the submissions counter and re-activated your forms. However, this is something that we can do only once per account.

    Here is a link to our guide about SSL submissions.

    Please feel free to contact us if you need any further assistance.