Received a message announcing my account was disabled

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    Asked on April 10, 2015 at 02:08 PM


    You have currently reached the limits of your account. Your forms are disabled now. 

    Upgrade your account today to continue using JotForm; receive submissions, collect payments from your users and have more upload space. Upgrading is quick and easy:


    This is the message I received. Would like some help how to get through this situation. We are experimenting, so don't want to upgrade just yet.


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    Answered on April 10, 2015 at 03:21 PM

    Thank you for contacting us.

    Your forms were temporarily disabled since you have reached the monthly SSL submissions limit. We have reset the submissions counter and re-activated your forms. However, this is something that we can do only once per account.

    Here is a link to our guide about SSL submissions.

    Please feel free to contact us if you need any further assistance.