What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why isn't my forms available?

    Asked by moonchild220 on August 30, 2010 at 09:58 PM

    I'm currently using your service on one of my online sites! After having a client send me an email while trying to purchase a service , it was brought to my attn they were not able to use the form I had on the site.

    Please explain, I've had three clients that have not been able to use the form to place orders. AND I don't know how many more I've missed.




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    JotForm Founder

    Answered by aytekin on August 31, 2010 at 01:51 AM

    One of our servers had an hard disk failure. Since it wasn't down completely and only giving errors occasionally, we did not catch this one immediately. We are now looking into the problem.

    JotForm should work fully now since other servers has taken over the load. You should not see any errors any more.