What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Is my email on the blocked list?

    Asked by answerfirst on April 10, 2015 at 02:50 PM

    We stopped receiving emails from this heavily used form, the email address is 5310p004-1270@myanswerfirst.com. Is this email addressed blocked somewhere is your system?

    Page URL:
    http://answerfirst.com/pricing-plans-2/

    Screenshot
    blocked list email Emails system href
  • Profile Image
    JotForm Support

    Answered by BJoanna on April 10, 2015 at 04:12 PM

    I checked your notifications settings and seems that everything looks good. However in mail logs I can not find any logs that mail were sent to email you mentioned. 

    You can check following guide to see if your settings are good:

    https://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues 

    In addition to this, you may white-list our domain names, if the issue continues, as we use Amazon SES method for "noreply@jotform.com" sender

    jotform.com

    email.amazonses.com

    amazonses.com

    jotform.co

    secure.jotform.co

    s3.amazonaws.com  

    static-interlogyllc.netdna-ssl.com

    Hope this will help.