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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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    I am still not receiving form emails

    Asked by RussLaney on April 10, 2015 at 02:51 PM

    I have done everything previously stated, and I am still not receiving email notifications. My email is not on the bounce back list and there is nothing in my spam folder. I also tried to set up a sender email and that is also not working. Can you please help?



    This is a re-post of a comment on Setting Up Email Notifications

    email notifications sender bounce not receiving email
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    JotForm Support

    Answered by Welvin on April 10, 2015 at 04:02 PM

    Hi,

    If you will check your form email history, you will see that form emails were successfully delivered to your email address.

    http://www.jotform.com/help/293-How-to-view-all-your-form-Email-History

    Your configurations are correct so the problem could be related to your hosting provider. You have to add us to your server whitelist if we are blocked there. We have listed all our IP and Domains here:

    http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    Now, if whitelisting won't work for some reason, you have the option to configure an SMTP details to your account and use it to your forms. We have two methods:

    a. Get and SMTP details from your hosting provider: http://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form.

    b. Use Mandrill's SMTP: http://www.jotform.com/help/236-How-to-use-Mandrill-to-Send-Emails-From-Your-Own-Email-Address.

    We recommend Mandrill if your hosting provider limits outgoing emails for using SMTP. Mandrill allows you to send 12k emails per month.

    Thank you and I hope this helps.