What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    I am still not receiving form emails

    Asked by RussLaney on April 10, 2015 at 02:51 PM

    I have done everything previously stated, and I am still not receiving email notifications. My email is not on the bounce back list and there is nothing in my spam folder. I also tried to set up a sender email and that is also not working. Can you please help?

    This is a re-post of a comment on Setting Up Email Notifications

  • Profile Image
    JotForm Support

    Answered by Welvin on April 10, 2015 at 04:02 PM


    If you will check your form email history, you will see that form emails were successfully delivered to your email address.


    Your configurations are correct so the problem could be related to your hosting provider. You have to add us to your server whitelist if we are blocked there. We have listed all our IP and Domains here:


    Now, if whitelisting won't work for some reason, you have the option to configure an SMTP details to your account and use it to your forms. We have two methods:

    a. Get and SMTP details from your hosting provider: http://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form.

    b. Use Mandrill's SMTP: http://www.jotform.com/help/236-How-to-use-Mandrill-to-Send-Emails-From-Your-Own-Email-Address.

    We recommend Mandrill if your hosting provider limits outgoing emails for using SMTP. Mandrill allows you to send 12k emails per month.

    Thank you and I hope this helps.