Form Calculation widget: the values seem to be 'jumping' and changing their total

  • Profile Image
    cheesewake136
    Asked on April 10, 2015 at 03:26 PM

    Hi, I am trying to assign calculation values to my products. When testing I find that the final calculation number at the bottom is displaying random numbers on its own that don't seem to be correct. 

     

    Any ideas?

     

    http://hawkwebdesign.net/freeride/rates.html

  • Profile Image
    Ben
    Answered on April 10, 2015 at 05:42 PM

    I took a look at your website and I see that you have quite a few different features on it next to the form and that the form is using js embed code, so I will suggest to use iframe embed code instead.

    Even so, I always like to check direct link to make sure that there are no issues and when I did, I saw that the same error is still found and even slowing things down a bit.

    Now this is what I saw in your Form Calculation:

    Immediately I noticed that there are no math symbols, which do not explain what was going on, but are more than likely to cause some kind of an issue.

    Now I added the plus between them to bring you a total sum, but when I added the last one I noticed that you have added your payment tool into Form Calculation as well and this is the actual cause of the issue.

    Let me explain:

    - You have the payment processing tool set to capture the value of Form Calculation
    - You then make the same form calculation capture the value of the payment processing tool as well

    - Basically they are going in circles, one grabbing a new value from the other and in doing so, make the other one update their value again.

    Now I removed it and left the rest as it was (with the plus in between) and this is how it looked at the end:

    and it works :)

    This is the form: http://form.jotformpro.com/form/50997029145967

    You can clone it to your account by following these steps: How to Clone an Existing Form from a URL or you can set it all up as above and it should work for you again :)

  • Profile Image
    cheesewake136
    Answered on April 10, 2015 at 07:59 PM

    Ben,

    Every time I contact you guys I am amazed. This is THE definition of customer support. 

     

    Thanks again,

    Chris

  • Profile Image
    Ben
    Answered on April 11, 2015 at 03:24 AM

    Hi Chris, thank you for the nice words, that is always nice to hear :)

    Based on that I believe that everything is running smoothly :)

    Do let us know if you have any further questions or issues and we would be happy to assist with them.