What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Check form submission even if the user did not complete the payment

    Asked by pmalone90 on April 10, 2015 at 05:49 PM

    Hi guys!


    I am currently editing this form:




    I convinced the client to come away from 123ContactForm but we've hit a bit of a road block. Using 123ContactForm if people selected to pay via PayPal he would still receive all of their information, even if they didn't finish the check out!


    Is there a way to set up something similar using JotForm? I tried a condition but with no luck. I guess it would be to put payment after submission or send date before submission if submit type = paypal!


    Thanks in advance!

    Page URL:

  • Profile Image
    JotForm Support

    Answered by Jan on April 10, 2015 at 07:46 PM

    Hi there,

    If you are using Paypal as a payment processor in your form then once the form is submitted it will go directly to the Paypal check out page.

    Now in the Paypal check out page, if the user does not want to proceed with the payment, got disconnected or something happens, then that submission will be included on the "Incomplete Payments". It means that the form submissions was completed but the payment is not. You can see these incomplete payments in the submissions page. Here's a guide on how to view incomplete payments

    Related guides:

    Hope this helps. Let us know if you need further assistance.

    Thank you.