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  • Profile Image

    Using analytics in a multi-page/step forms

    Asked by richiecon84gmailcom on April 10, 2015 at 06:12 PM

    Hello,

     

    Is it possible to track analytics on each step of a form for example: can we track the people that click on get started and people that complete the CTA, and one step more, I was also hoping we could track people that get to step 2, step 3 and to the checkout but then leaving.

     

    Can we do this?

    Page URL:
    http://www.stretchandstaple.com/#!canvas-prints/c1fqx

    analytics scripts multi page multi step form analytics
  • Profile Image
    JotForm Support

    Answered by Jan on April 11, 2015 at 12:35 AM

    Hi there,

    Unfortunately, you can only use 1 script for analytics on a multi-page forms. This type of form is using a script that allows you to go to the next page but it is just actually one web page.

    However, you can create 2nd or 3rd form with different analytics scripts on each. Also, you will need to target that 2nd form as the thank you page of the 1st form. Same thing with the 2nd form targeting 3rd form as the thank you page. Please check this guide: http://www.jotform.com/help/211-Setting-Up-the-Thank-You-Page

    Hope this helps. Thank you.

  • Profile Image

    Answered by Carina on May 11, 2015 at 03:09 PM

    We are proud to announce that today we launched Form Analytics feature. This will allow you to understand better how your form is performing.

    Form Analytics

     

     

    jotform form analytics

    You can see here more details:

     
    Regarding your specific request of having analytics of each page, maybe the best solution is to have different forms that are linked to each other. This way user does not realize they are different forms, and you manage to understand better how each form/section is doing with the users.
    You can see here more details on how to populate a form with selections made on a previous form:
     If you want we can assist you in this process.
     Let us know if we can assist you further.