What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I'm using jotform on a secure page not receiving form response

    Asked by emeraldisle on November 07, 2011 at 10:45 AM

    https://secure.jotform.com/submit.php

    Using this I'm not receiving any form response but the SSL counts keeps rising.
    Should I say it has response but no confirmation email is sent to my account, only recieved in jotform.

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    JotForm Support

    Answered by idarktech on November 07, 2011 at 10:59 AM

    Hi Emeraldisle,

    Sorry for the inconvenience. Can you please provide more details on your concern? If you mean not receiving mail notifications, can you tell us what email address and when it has started?

    If you are not receiving submissions using this https://secure.jotform.com/submit.php, can you please change secure to www, should now be like this: https://www.jotform.com/submit.php, also in your form, from https://secure.jotform.com/form/YOUR_FORM_ID  change it to https://www.jotform.com/form/YOUR_FORM_ID

    If that doesn't help then please do let us know as soon as possible, so we can provide you further assistance. Thank you!

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    Answered by emeraldisle on November 07, 2011 at 11:01 AM

    we are receiving the form message in jotform but not in the notification email.

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    JotForm Support

    Answered by idarktech on November 07, 2011 at 11:04 AM

    Can you provide us the details and make some changes on your form URL like what I have explained above? Thanks in advance.

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    Answered by emeraldisle on November 07, 2011 at 11:11 AM

    Ok, i did it, it's forwarding to my external gmail account now. Thanks very much.

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    JotForm Support

    Answered by idarktech on November 07, 2011 at 11:31 AM

    We are happy to hear it emeraldisle. If you have more questions, please feel free to let us know. Thank you for using JotForm and have a great day!

    ~idarktech