Only one recipient is visible in the TO address when an email is sent from Verified Email or Office 365 SMTP

  • skewzy
    Asked on April 11, 2015 at 12:22 PM

    Hello

    When I added CCs sending via noreply@jotform, or Google Apps smtp. CCs worked fine.

    But when I added CCs sending via Verified Email Address or Office365's smtp, the CCs did not worked. However it sent out separate emails to each CCed emails.

    How Can I fix this?

    Thanks

    Page URL: http://form.jotform.us/form/50847094784164
  • Welvin Support Team Lead
    Replied on April 11, 2015 at 6:17 PM

    Hi,

    I was able to replicate the same thing. Here's one using SMTP details from Mochahost (personal domain):

    Only one recipient is visible in the TO address when an email is sent from Verified Email or Office 365 SMTP Image 1 Screenshot 30

    Another one using Verified Email Address:

    Only one recipient is visible in the TO address when an email is sent from Verified Email or Office 365 SMTP Image 2 Screenshot 41

     

    I think our developers made it like this for a purpose. I can't describe you the whole purpose but if you want to see the recipients in the single email, I would suggest using SMTP details to do that.

    You can also get an SMTP from Mandrill: https://www.jotform.com/help/236-How-to-use-Mandrill-to-Send-Emails-From-Your-Own-Email-Address. Mandrill gives you 12k outgoing emails per month.

    Thank you!

  • skewzy
    Replied on April 12, 2015 at 3:06 PM

    HiIt is not smtp vs Verified Email.

    When we use smtp on Google, the CCs works, but when we use smtp on Office365, the CCs do not work. Can you explain why the CCs work on Google, but not Office365?
    Thanks
  • jonathan
    Replied on April 12, 2015 at 7:05 PM

    I do not have the Office365 Outlook email so I was not able to make a test of this for you.

    But can't you also just forward the email to the other account to be able to have a CC of the email to the target account also?

    I found this guide Office 365 Forward Email to another account Will you be able to setup this same on your email application?

    Hope this help. Let us know how it goes.

    Thanks.