What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How to switch plan and dowgrade back to FREE plan

    Asked by PEEF on April 11, 2015 at 12:24 PM

    Hi.  My current plan is premium and I need to downgrade back to the FREE plan.  We will no longer have the quantities signing up.  Please let me know next steps.  thank you.

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    JotForm Support

    Answered by jonathan on April 11, 2015 at 06:11 PM


    Please follow this steps to downgrade your subscription plan back to FREE plan

    1. Make sure you are logged in to your current JotForm account at https://www.jotform.com/login

    2. Go to your My Accounts Billing page

    link: https://www.jotform.com/myaccount/billing

    3. In the Billing page, click on the Switch button/option for the Starter plan


    4. Confirm cancellation by clicking on the Cancel Subscription option in the dialog window.

    5. Just follow the next instruction to complete the cancellation.


    Let us know if you need further assistance.