How to switch plan and dowgrade back to FREE plan

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    Asked on April 11, 2015 at 12:24 PM

    Hi.  My current plan is premium and I need to downgrade back to the FREE plan.  We will no longer have the quantities signing up.  Please let me know next steps.  thank you.

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    Answered on April 11, 2015 at 06:11 PM


    Please follow this steps to downgrade your subscription plan back to FREE plan

    1. Make sure you are logged in to your current JotForm account at

    2. Go to your My Accounts Billing page


    3. In the Billing page, click on the Switch button/option for the Starter plan


    4. Confirm cancellation by clicking on the Cancel Subscription option in the dialog window.

    5. Just follow the next instruction to complete the cancellation.


    Let us know if you need further assistance.