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    After submission Captcha field challenge is coming up due to script conflict

    Asked by lindasiegel on April 11, 2015 at 02:03 PM

    Moved these 2 forms to difference site, and when testing... security challenges came up... see screenshot... how do I shut them off?

    Challenge is on this link: http://submit.jotformpro.com/submit/50984975170971/

    Page URL:
    http://www.rainbowgjpainting.com/rainbowpm.html

    Screenshot
    Captcha field Captcha challenge script conflict
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    JotForm Support

    Answered by jonathan on April 11, 2015 at 06:47 PM

    The issue is happening on the 2 jotform you have embedded on your website 

     

    http://www.jotformpro.com/form/50984975170971 and http://www.jotformpro.com/form/50985344176968

    due to the script conflict that is happening on the page because you have used the source codes embed of the 2 forms.

    I recommend that you re-embed again both the forms using their iframe embed code instead.

    Follow this user guide on : -Getting-the-Form-iFrame-Code

     

    Make sure also you clean/clear first any existing previous script codes on the page before re-embedding both form using its iframe.

    Please try this process and this should fix the issue. 

    Do let us know if issue persist even after doing it already.

    Thanks.

     

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    Answered by lindasiegel on April 14, 2015 at 11:12 AM

    That worked thanks.  If IFRAME will work fine in Everweb, I will continue using.  Not sure what happened,but since I use this combo ALOT needed to investigate.  Thanks again for your time!

    Linda

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    Answered by Ben on April 14, 2015 at 12:42 PM

    Great to hear that it worked for you Linda.

    Do let us know if you have any questions or need any assistance and we would be happy to assist.