What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Creating a report

    Asked by gncjlim on April 11, 2015 at 10:20 PM

    I am a formscentral user and switch to jotform.  I found it very complicated to create a simple report with the information I needed.  Paypal payment is not reflected in the report.  What excel version is compatible to your system?  I would like to use excel but it is not supported in my application.  I used csv but you have to format it every time you open.  Is there a simple way to get the results without going to this process.  Formscentral report is much simpler.

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    JotForm Support

    Answered by Jan on April 12, 2015 at 09:54 AM

    Hi there,

    When you download the report as an excel file, the file name of the downloaded file is .xlsx (Excel 2007 and above).

    I cloned your form and then I generated an excel and csv report. The paypal payment field is showing up correctly. Please check the screenshot below.

    Excel Report

    CSV Report opened in Excel program


    In JotForm, you just need to click the form and then go to its submission area.

    In the submissions area, at the bottom pane, you will see you can download reports as excel, csv and pdf.

    You can also create a report by clicking the report button after selecting the form.

    And then select you preferred report type.

    Please check our reports section for further information.

    Hope this helps. Let us know if you need further assistance.

    Thank you.