What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form will not update on Website + auto completed fields from previous use.

    Asked by impactdanceadjudicators on April 11, 2015 at 10:44 PM

    I have created a new form on my website, for a newer page I am trying to launch with a payment feature on my site. The form itself is updated on Jotform, saved, and I can even view the form on its own preview link successfully with all the new updates. 

    I am using iWeb to create my website, and have other successful forms on the site on other pages that always automatically update whenever I change things from the Jotform site. I have made a few changes to this new form, and for some reason, even if I re-copy and paste the embed code in the HTML Snippet on iWeb and re-publish the website, the new changes in the form will not update onto the form page on my website. The changes are being shown in the preview on iWeb before the upload, so it looks like it will upload with the new changes. However, when I go to view the newly uploaded site, the form is still the same! I don't know why this is happening, but need to fix it immediately! 


    Also, another weird thing that its doing that I'm unsure how to fix (and doesn't do on my other forms on the site). I have gone to the webpage with the form and tried filling it out to test the form myself, putting in a fake name, email, etc. Every time I go re-visit the form on the webpage, the form already has those previously filled out fields completed... even if i refresh the page. I have no idea why its doing this, i don't know if theres a setting I used when creating the form but I want it to be blank everytime I come back to the page and not filled in already. 

    Please let me know how to fix asap! 

    Page URL:
    http://www.impactdanceadjudicators.com/IDA/For_Dancers_Teachers.html

    completed fields new form JotForm publish name
  • Profile Image

    Answered by Shadae on April 12, 2015 at 10:39 AM

    Hi impactdanceadjudicators,

    I do apologize for the issue that you are experiencing with your form. After reviewing your webpage and your form: http://www.jotform.us/form/50908726221150 

    I am not currently seeing where there is a difference between the two forms. I am seeing that you have the form embedded using the full source code, forms that are embedded using the full source code do not automatically update when changes are made on JotForm.

    Once you make changes to your form, you would need to grab the source code from within JotForm and replace it on your webpage.

    We do ask that you create a new thread for each inquiry, as such I moved your second inquiry to a new thread: http://www.jotform.com/answers/550881 

    It will be addressed there.

    Thank you.