What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I am trying to downgrade our service to free. Everytime I click on to the downgrade - it does not work.

    Asked by Daisydog on April 12, 2015 at 12:24 PM
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    Answered by Shadae on April 12, 2015 at 04:45 PM

    Hi Daisydog,

    After reviewing your account, I am currently seeing that your account has been set to be downgraded on April 20, 2015 at the end of your current subscription period.

    At that time your account will be downgraded to a Free account and there will be no further charges.

    Please inform us if you need further assistance.

    Thank you.