Technical support service inquiry

  • Profile Image
    HatemTebini
    Asked on April 13, 2015 at 05:22 AM

    Hello,

     

    I am contacting you to ask about your Support and After Sales service. I would like to know if it is an online service only (mail, form, internet,...) or you have as well a phoning service ?

     

    My second question is about the language used, is it only in english or you have as well a french Support service?

     

    Thank you, i am waiting to hear from you soon.

     

    Best regards,

    Hatem TEBINI

    Quality Assistant

    Rentokil-Initial

    +33 6 95 56 21 15

  • Profile Image
    Jan
    Answered on April 13, 2015 at 10:52 AM

    Hi there,

    We provide technical support through this forum and email. Sometimes, chat is available if there are enough support staff. We don't have a phone support. I would recommend using the forum because the response time here is much faster than on the email.

    We use English language to communicate with our customers. Although, if the customer posted a thread using a different language, I personally use Google Translate to understand the customer. However, my reply to the customer is in English language.

    Hope this answered your questions.

    Thank you.