What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why can't I view an unread form submission in my inbox.

    Asked by tlveal on April 13, 2015 at 08:20 AM

    On the My Forms page, I see the 1 unread notification in my inbox for one of my forms.  It says that I have 3 submissions, 1 unread.  However, when I view my inbox, it says I only have 2 submissions instead of 3.  Where did the 1 unread submission go???

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    Answered by Syed on April 13, 2015 at 10:42 AM

    Hi there;

              I suggest you to clear your form cache, please refer our guide here on How to Clear You Form Cache, try and let us know if you need further assistance, we would be happy to assist our users.