What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Report of Server Errors

    Asked by ALR-DSM on April 13, 2015 at 01:27 PM

    Are you having server errors again today?  I have received reports from our clients trying to register for an event through JotForms that they are receiving server errors again today after the cursor spins for a very long time.  Please Advise.  Thank you.

    Reports register long time thank
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    JotForm Support

    Answered by david on April 13, 2015 at 03:00 PM

    Hi,

    Our major hosting provider did report some congestion issues earlier this morning with their Ashburn Virginia location.  This has since been fixed.  Though I am unsure which server your users are connecting to, that should have been the only cause for slowdowns as far as I can tell.  If your users are still having issues completing your form at this time, let us know and we will be happy to have a closer look.  Everything should now be 100%.