When I try to download my CSV file from a report, it is blank. It was working last week.

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    midtownmetro
    Asked on April 13, 2015 at 02:28 PM

    Hello,

    For some reason, my CSV file is blank when I click the link that will download it.

    Here is my form embedded in our website: http://www.midtown-metro.org/apply/

    Here is the link to download the form: http://www.jotform.com/csv/51026166606046 PW:Loomis718.

    I already tried erasing the report and making a new one. It hasn't worked on several of my colleagues computers and they are at other locations.

     

    Any ideas?

     

    Thanks!

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    Welvin
    Answered on April 13, 2015 at 03:57 PM

    Hi,

    Our apologies. A few users reported the same issue, but I have downloaded the report and the submissions appeared in the CSV file. I have also tried this to my own form and cannot replicate it. Please try it again and update us here if the issue persists to your end so we can also submit this problem to our developers.

    Thanks