What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Username Issues

    Asked by Joe Monaco on April 13, 2015 at 02:58 PM

    Good afternoon - 

    I'm having an issue with my username. When I go to the home screen, and click on Login - I enter my username and password (Username: monacoj@greenhill.org), which signs me into my account. However - once I click on the person icon and check my account, it makes me sign in again. I enter the same credentials and it tells me that my username is invalid.

    Any idea why this is happening?


    Joe Monaco

  • Profile Image
    JotForm Support

    Answered by david on April 13, 2015 at 03:59 PM


    You are unable to log into your account due it not being registered yet.  Register an account using the same email address you used to create your forms and your subscription and forms should be placed with your new registered account.  If they are not, let us know know and we will be happy to transfer the forms and subscription manually.