What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Email notfications are not delivered when files are uploaded in the form

    Asked by standardcontrols1 on April 13, 2015 at 03:37 PM

    Notification Emails Not Coming through if attachments at included with form response... 

    When I do a test submission form WITHOUT attachments, the notification emails comes into my work email account. 

    However, when I add attachments to the submission form, the form shows up in my JotForm account inbox, but not my work account. 

    Please advise...eager to get this working asap.

    Jon Zellers

    C: 817-368-8977

    Page URL:
    http://standardcontrols.snappages.com/inquiry.htm

    Emails form response JotForm jotform account inbox
  • Profile Image

    Answered by raul on April 13, 2015 at 04:43 PM

    I've created a cloned version of your form and was unable to reproduce the issue on my side.

    Since you've set the upload field as not required if the files are not completely uploaded in the form then the submission will not be fully completed and this could probably cause the email notification won't get triggered.

    I suggest you to set the file upload field as required to make sure that all files are properly uploaded before the form is submitted.

    Let us know if this helps.