What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    My form is not working

    Asked by diamondtravel on April 13, 2015 at 04:17 PM



    Mine isnt working either

  • Profile Image

    Answered by Ben on April 13, 2015 at 04:28 PM

    I took a look at your two forms and since they are collecting credit card details which is against our terms of use I have removed the fields in question.

    The other form had the same fields.

    Do note that returning them back will mean that we will ban you from our system due to breaking our terms of use.

    Our terms of use: jotform.com/terms/


    Phishing You agree that Company may terminate your JotForm Service immediately if a form is created or JotForm is found to be used to: Obtain credit cards sensitive information, get social security numbers, show content with child pornography. Or if a form was made to steal user login credentials. All these activities are considered as Phishing and any account along with the guilty forms will be suspended immediately

    You are allowed only to capture such info though the use of payment tools.

  • Profile Image

    Answered by Ben on April 13, 2015 at 04:29 PM

    In regards to your jotforms not working, do give us more details, since they were working properly when checked.