Wrong account downgrade

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    Mark
    Asked on April 13, 2015 at 04:30 PM

    Why has my free account be removed?

    I just noticed that my free premium account with all features has been removed!

     

    I was given the account as i have been loyal and gotten many people to pay for a subscription and provided proof of that. Acting as an evangelist!

     

    I had the professional level account free of change. Please institute this back to normal.

  • Profile Image
    Mike
    Answered on April 13, 2015 at 05:49 PM

    We are very sorry for the inconveniences caused.

    Is there by any chance that you can provide us with a link/email where we have granted the 'paid' account level? So we will be able to confirm the account status and change it back right away.