What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Wrong account downgrade

    Asked by Mark on April 13, 2015 at 04:30 PM

    Why has my free account be removed?

    I just noticed that my free premium account with all features has been removed!

     

    I was given the account as i have been loyal and gotten many people to pay for a subscription and provided proof of that. Acting as an evangelist!

     

    I had the professional level account free of change. Please institute this back to normal.

    professional account status
  • Profile Image
    JotForm Support

    Answered by Mike on April 13, 2015 at 05:49 PM

    We are very sorry for the inconveniences caused.

    Is there by any chance that you can provide us with a link/email where we have granted the 'paid' account level? So we will be able to confirm the account status and change it back right away.