What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Submit button non-responsive in IE9

    Asked by shw528 on April 13, 2015 at 04:43 PM

    One of my customers told me that the 'Submit' button on my form is not working for her.  She uses Internet Explorer 9.  Are there any known compatibility issues with this?

    Page URL:
    http://www.jotform.us/form/50835190521147

    in compatibility
  • Profile Image
    JotForm Support

    Answered by david on April 13, 2015 at 05:57 PM

    Hi,

    I cloned your form and tested it in IE 9 and the only issue I had was with the data verification in your fields.  I was required to go through each field and click down on the spinner to set all of them to 0.  Unless I went through all of the fields in set a value to them, I was unable to submit the form.  After setting them all to a value, I was indeed able to complete submissions.  To remedy this, I would recommend setting a default value of 0 for all your spinners:

    This will clear all the errors that do seem to only occur in IE9.  They did not occur in the newest FireFox or Chrome.

    If this still does not resolve the issues with submitting your form in IE9, let us know and we will be happy to have another look.