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    Some of the fields are not saving correctly to the data file.

    Asked by sgraces on April 13, 2015 at 05:22 PM

    For the last ten or so submissions, the first child's name is not filling in (or filling in where the second child's name should be) and I am not getting parent's address information in the data spreadsheet.  Can this be fixed?  I am not sure why it stopped working.


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    JotForm Support

    Answered by david on April 13, 2015 at 06:18 PM


    We were indeed having some issues earlier with excel and CSV downloads of your submissions.  This has recently been fixed.  Try downloading your submissions again to see if the output is back to normal.  If it is not, let us know and we will be happy to have another look.