What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    cancel premium account

    Asked by mkflyers on November 07, 2011 at 06:22 PM
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    JotForm Support

    Answered by Mike_T on November 07, 2011 at 06:40 PM

    Thank you for contacting us,

    You can cancel your subscription by logging in to your PayPal account and cancelling your subscription there. Here are the steps to cancel via PayPal:

    1. Log into your PayPal account
    2. Find the latest payment you made to us
    3. Click on your subscription number
    4. Click on "Cancel Subscription" button.

    When you cancel your subscription you will not be charged again, but your account will stay Premium until the time you have paid for expires.

    Please feel free to contact us if you need any other assistance.

  • Profile Image

    Answered by mkflyers on November 07, 2011 at 06:44 PM

    Hi Mike_T

     

    Many thanks indeed - all done

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    JotForm Support

    Answered by Mike_T on November 07, 2011 at 06:47 PM

    You are always welcome. Thank you for using our services.