What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    form disappeared, can't save, can't get coding

    Asked by violet976 on August 30, 2010 at 10:46 PM

    This is my second attempt posting a question. My first attempt stated "page not found when I submitted the question.


    My form has disappeared from my webpage. I tried to access the coding from your site, but whether I hit "source" or "preview" I get the following error:


    File Cannot be saved: /www/cache/2404246183.html


    Please tell me what is going on.

  • Profile Image

    Answered by TraderRob on August 30, 2010 at 10:49 PM

    Same here.  My forms are inaccessible with same error message.  I hope it just means site is down and not something worse.


    - Rob

  • Profile Image

    Answered by violet976 on August 30, 2010 at 11:04 PM

    Glad to know it's not just me. I saw another post & a few others are having the same problem. I'm hoping to just wake up in the morning & have it all sorted out. I just signed up today, so I'm hoping this is not a frequent issue.

  • Profile Image
    JotForm Founder

    Answered by aytekin on August 31, 2010 at 01:47 AM

    One of our servers had an hard disk failure. Since it wasn't down completely and only giving errors occasionally, we did not catch this one immediately. We are now looking into the problem.

    JotForm should work fully now since other servers has taken over the load. You should not see any errors any more.