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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Download Excel Not Showing All Submissions

    Asked by lalgeorgek on April 14, 2015 at 04:44 AM

    Dear Team, 

    Trying to download the submissions in excel but the downloaded file not showing all the fields.


    Request you to check and do the needful. 



    Lal K George

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    JotForm Support

    Answered by Charlie on April 14, 2015 at 11:27 AM


    Apologies for the inconvenience, we had a minor problem yesterday that affected the generated excel and CSV reports of submissions. But our developers have already fixed it, however, you will need to delete existing excel or CSV reports that you have, clear your form's cache and create the reports again.

    See if that resolves the problem. 

    Kind regards.