What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Submit Button Requires Two Clicks

    Asked by Skidmore on April 14, 2015 at 11:59 AM

    Hello,

    Recently we have begun having issues with our form because users have to click twice on the submit button in order to active it.  

    Here is the form:  https://secure.jotformpro.com/form/42894387759982

     

    Thank you for your time and help with this issue.

     

    Larry

     

    Page URL:
    www.skidmore-wilhelm.com

    hello secure. and href
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    Answered by Syed on April 14, 2015 at 12:06 PM

    Hi Larry;

              Upon check, your form is working as it should. I will suggest you to use iFrame Method to embed your form. Read our guide here on Getting the Form iFrame Code. Please review the following screenshot, I just tested and clicked only one time, and it popup the errors.

    Please will let us know, if you still having this issue, we would be happy to assist you further.

     

    Thankyou,

  • Profile Image

    Answered by Skidmore on April 14, 2015 at 12:30 PM

    Thank you for the quick response.  

    Thank you as well for the embedding recommendation but unfortunately we cannot embed our form on our Shopify hosted website because the Shopify pages do not support HTTPS, so an embedded Jotform (although secure) does not display the expected green lock and https in the URL.  Some folks do not feel comfortable entering CC data without visual confirmation that they are on a secure page.

    Regarding the required fields, I should have clarified that Submit must be clicked twice on a properly filled out form.  For your convenience I have cloned the form and made only the first two fields required.  If you complete those two fields and submit the form you should note that Submit must be clicked twice.

    Here is the link: http://www.jotformpro.com/form/51034802502946

     

    Thank you again.

     

     

     

  • Profile Image

    Answered by Syed on April 14, 2015 at 12:40 PM

    Hi there;

             Regarding Shopify, please read our guide here on Adding Form to Shopify Store Frontpage. Please test and let us know, we will wait for you.

     

    Thankyou,

     

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    Answered by Skidmore on April 14, 2015 at 12:50 PM

    Thank you, we cannot embed our form for the security reasons outlined above.

    Please let me know what you find regarding the "Clicking Submit Button Twice" issue.  We currently have problems with forms not being submitted because the Submit button must be clicked twice to work properly.

     

    Thank You,

     

    Larry

     

     

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    JotForm Support

    Answered by Welvin on April 14, 2015 at 02:15 PM

    Hi Larry,

    In the Form Preferences section, just simply enable "Clear Fields on Hide" option to fix the problem:

    Thanks

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    Answered by Skidmore on April 14, 2015 at 02:31 PM

    Welvin, your suggestion seems to have fixed the issue.  Thank you for your help.

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    JotForm Support

    Answered by Welvin on April 14, 2015 at 04:02 PM

    Hi,

    That's great to know and it's my pleasure to help. Please contact us again if there are any problems.

    Have a great day!