What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Missing Questions and Answers within Email Notification after Adding New Fields

    Asked by ymcaclt on April 14, 2015 at 12:19 PM

    I have added some 'Comment' fields to the form linked below, but the new fields do not show up in the notification email.  I am having the same problem with clones of this form.  This happens even when a field has data in it, but the data shows up fine on a report.  What am I doing wrong on this one?  Thanks!

    Page URL:
    http://form.jotformpro.com/form/50615241663955

    email additional in problem thanks in the notification same
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    JotForm Support

    Answered by KadeJM on April 14, 2015 at 01:36 PM

    To my understanding you've added some comment boxes to your jotform recently and those aren't showing up in the email notification.

    The easiest way to fix this issue is to delete the email notification or notifier and make a new one in its place to rebuild it.

    If you've done something to reformat the email template for your notifier or notification and don't want to do that then you can alternatively open it up and click on the missing fields in the "form fields tag box" on the right side to add those in.

    The green in my screenshot below shows what you have and the red is what's missing.