What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How to cancel my subscription

    Asked by axacontent on April 14, 2015 at 01:14 PM
    stop renewal
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    JotForm Support

    Answered by BJoanna on April 14, 2015 at 02:29 PM

    If I understood you correctly you want to stop your subscription. 

    In order to stop your subscription you need to downgrade your account. In order to downgrade your account please follow these steps:

    1. Click on your account Settings

    2. Go the Billing section. It will show you what is your current plan, so in order to downgrade to the Free Plan, click on the Free Starter Section  and click on switch plan.

    Let us know if you need further assistance.