What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Problema com a conta

    Asked by lucasperon on April 14, 2015 at 02:26 PM

    Todo mês venho pagando o jotform, e recebi hj um e-mail de que minha conta é free.

     

    Por favor, preciso que verifique, pois os debitos no cartão de crédito estão acontecendo normalmente.

     

    Obrigado

    JotForm
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    JotForm Support

    Answered by Kiran on April 14, 2015 at 04:14 PM

    I see that the subscription Premium monthly on your account lucasperon was deactivated on April 10th 2015 since the payment was failed that was due by 28th March 2015. As per our records, it shows that the PayPal rebill declined and hence the account was downgraded to Free account.

    If you want to upgrade the account to Premium again, we request you to subscribe to the paid subscription again from our pricing page.

    Hope this information helps.