What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Forms not being emailed.

    Asked by andyhaigh on November 08, 2011 at 04:29 AM

    My forms are not being sent to the email addresses on the Notification. They are received at Jotform but not forwarded.


    They are embedded into our website, an example being: 




    All was OK but the last receipt was 4th Nov on:




    Andy Haigh

    Page URL:

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    JotForm Support

    Answered by idarktech on November 08, 2011 at 05:11 AM

    Hi Andy,

    We apologize for any inconvenience this may have caused. Please change your Sender E-mail to noreply@jotform.com as shown below.


    1. Click on "Setup and Embed" tab on the form builder toolbar

    2. Click on "Email Alerts"

    3. Select Notification

    4. Click on "Reply-to and Recipient Settings

    5. Change ''Sender E-Mail'' to noreply@jotform.com.

    If this still doesn't work, please do let us know. So we can investigate further.

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    Answered by deejayal on November 08, 2011 at 07:08 AM

    how can we make it so itll send out as an actual email address of ours. like whatever email address im using for my jotform account. is that possible?

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    Answered by andyhaigh on November 08, 2011 at 08:06 AM

    Problem fixed - thanks.

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    JotForm Support

    Answered by idarktech on November 08, 2011 at 08:16 AM


    Glad to hear it Andy. If you have any other concern, please feel free to let us know.



    This method is used for further investigation, if some emails accept noreply@jotform.com, then users should stay that way to avoid problems in notifications delivery.

    If you mean using another email for notification, please read this guide to find out how. Thank you.