Forms not being emailed.

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    andyhaigh
    Asked on November 08, 2011 at 04:29 AM

    My forms are not being sent to the email addresses on the Notification. They are received at Jotform but not forwarded.

     

    They are embedded into our website, an example being: 

     

    http://www.leicscentre.org.uk/Email%20Bookings/33%20Ansty%202011.htm

     

    All was OK but the last receipt was 4th Nov on:

    http://www.leicscentre.org.uk/Rally%20book%20form.htm

    HELP!

    regards

    Andy Haigh

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    idarktech
    Answered on November 08, 2011 at 05:11 AM

    Hi Andy,

    We apologize for any inconvenience this may have caused. Please change your Sender E-mail to noreply@jotform.com as shown below.

     

    1. Click on "Setup and Embed" tab on the form builder toolbar

    2. Click on "Email Alerts"

    3. Select Notification

    4. Click on "Reply-to and Recipient Settings

    5. Change ''Sender E-Mail'' to noreply@jotform.com.

    If this still doesn't work, please do let us know. So we can investigate further.

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    deejayal
    Answered on November 08, 2011 at 07:08 AM

    how can we make it so itll send out as an actual email address of ours. like whatever email address im using for my jotform account. is that possible?

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    andyhaigh
    Answered on November 08, 2011 at 08:06 AM

    Problem fixed - thanks.

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    idarktech
    Answered on November 08, 2011 at 08:16 AM

    @andyhaigh

    Glad to hear it Andy. If you have any other concern, please feel free to let us know.

     

    @deejayal

    This method is used for further investigation, if some emails accept noreply@jotform.com, then users should stay that way to avoid problems in notifications delivery.

    If you mean using another email for notification, please read this guide to find out how. Thank you.