Forms not being emailed.

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    Asked on November 08, 2011 at 04:29 AM

    My forms are not being sent to the email addresses on the Notification. They are received at Jotform but not forwarded.


    They are embedded into our website, an example being: 



    All was OK but the last receipt was 4th Nov on:



    Andy Haigh

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    Answered on November 08, 2011 at 05:11 AM

    Hi Andy,

    We apologize for any inconvenience this may have caused. Please change your Sender E-mail to as shown below.


    1. Click on "Setup and Embed" tab on the form builder toolbar

    2. Click on "Email Alerts"

    3. Select Notification

    4. Click on "Reply-to and Recipient Settings

    5. Change ''Sender E-Mail'' to

    If this still doesn't work, please do let us know. So we can investigate further.

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    Answered on November 08, 2011 at 07:08 AM

    how can we make it so itll send out as an actual email address of ours. like whatever email address im using for my jotform account. is that possible?

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    Answered on November 08, 2011 at 08:06 AM

    Problem fixed - thanks.

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    Answered on November 08, 2011 at 08:16 AM


    Glad to hear it Andy. If you have any other concern, please feel free to let us know.



    This method is used for further investigation, if some emails accept, then users should stay that way to avoid problems in notifications delivery.

    If you mean using another email for notification, please read this guide to find out how. Thank you.