What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I need to cancel this account

    Asked by nk0667 on April 14, 2015 at 08:10 PM

    I would like to cancel this account or consolidate this account to my emedpeds account

    OR
  • Profile Image
    JotForm Support

    Answered by ashwin_d on April 15, 2015 at 10:02 AM

    Hello nk0667,

    Upon checking, I found that both the accounts are paid account. "nk0667" is professional bi-yearly subscription where "emedpeds" is premium monthly subscription. 

    Do you want us to apply your professional by-yearly subscription to "emedpeds" account and cancel your premium yearly subscription?

    Do let us know and we will do the needful.

    Thank you!

  • Profile Image

    Answered by emedpeds on April 15, 2015 at 04:46 PM

    Yes please do that

    Cancel the k0667 account, apply the refund to the emedpeds account and cancel the emedpeds premium yearly subscription

     

    Thanks

  • Profile Image
    JotForm Support

    Answered by Kiran on April 15, 2015 at 07:46 PM

    The new subscription active on emedpeds is Premium Monthly subscription vide order number INT150415-9743-94379 and not yearly subscription. We have now cancelled this subscription on the account emedpeds and have proceed a full refund of $9.95. Please allow 5 to 7 business days to reflect the amount in your statement.

    Now, we have transferred the Professional Bi-yearly subscription from the account nk0667 to emedpeds. You should be able to see that your account emedpeds is now holding Professional status and the nk0667 account with Free status.

    Let us know if we can be of any further help. Thanks.