- nk0667Asked on April 14, 2015 at 08:10 PM
I would like to cancel this account or consolidate this account to my emedpeds account
- JotForm Supportashwin_dAnswered on April 15, 2015 at 10:02 AM
Upon checking, I found that both the accounts are paid account. "nk0667" is professional bi-yearly subscription where "emedpeds" is premium monthly subscription.
Do you want us to apply your professional by-yearly subscription to "emedpeds" account and cancel your premium yearly subscription?
Do let us know and we will do the needful.
- emedpedsAnswered on April 15, 2015 at 04:46 PM
Yes please do that
Cancel the k0667 account, apply the refund to the emedpeds account and cancel the emedpeds premium yearly subscription
- JotForm SupportKiranAnswered on April 15, 2015 at 07:46 PM
The new subscription active on emedpeds is Premium Monthly subscription vide order number INT150415-9743-94379 and not yearly subscription. We have now cancelled this subscription on the account emedpeds and have proceed a full refund of $9.95. Please allow 5 to 7 business days to reflect the amount in your statement.
Now, we have transferred the Professional Bi-yearly subscription from the account nk0667 to emedpeds. You should be able to see that your account emedpeds is now holding Professional status and the nk0667 account with Free status.
Let us know if we can be of any further help. Thanks.