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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Fillable PDF: Generated file is corrupted

    Asked by Rebekah on April 14, 2015 at 11:24 PM

    When I'm in my home page "My Forms" and I select the form I want to create a pdf from and click on "More" > "Create PDF Form" It creates something but I get an error message that says it's not a support file type or that the file has been damaged. 

    Please help me get a printable pdf of this form so my clients can have a hard copy should they not have access to a computer to complete the form.

    Thank you!

    Page URL:
    http://form.jotform.us/form/51017416241140

    Screenshot
    message download as pdf won't My Forms file type create
  • Profile Image

    Answered by raul on April 15, 2015 at 11:31 AM

    We apologize for this inconvenience.

    I was able to reproduce the issue on my side.
    Let me forward this thread to our development team so they can take a look at it.

    We'll keep you informed here about any updates regarding this matter.