Form disappears from listing

  • Profile Image
    Impact Proximity
    Asked on April 15, 2015 at 01:24 AM

    Good morning, 

    We are having difficulties with the interface of the 'My Forms' section. The page loads, displays the forms listing but then the listing vanishes making it impossible to edit the form. 

    Yesterday, refreshing several times and going into the 'Account' section then back to the 'My Form' section made the listing appear again but today nothing will do. 

    Fiddling with the tool is not a great user experience and fixing this flaw is strongly recommended. Can you please advise? 

    Regards,

    IP

  • Profile Image
    david
    Answered on April 15, 2015 at 11:37 AM

    Hi,

    I checked your account and it appears to be fully functional.  You may want to try logging out, clearing your browsers cache/cookies then logging back in again to see if that fixes things.  Also, if possible, when this occurs, try using a different web browsers.  It may be browser related.  When properly logged in you should not have any issues accessing your forms.

    If you have any further trouble accessing your account or forms, let us know and we will be happy to have another look.