What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form disappears from listing

    Asked by Impact Proximity on April 15, 2015 at 01:24 AM

    Good morning, 

    We are having difficulties with the interface of the 'My Forms' section. The page loads, displays the forms listing but then the listing vanishes making it impossible to edit the form. 

    Yesterday, refreshing several times and going into the 'Account' section then back to the 'My Form' section made the listing appear again but today nothing will do. 

    Fiddling with the tool is not a great user experience and fixing this flaw is strongly recommended. Can you please advise? 

    Regards,

    IP

    Page URL:
    http://www.jotform.com/myforms

    form disappears disappears My Forms section tool refreshing
  • Profile Image
    JotForm Support

    Answered by david on April 15, 2015 at 11:37 AM

    Hi,

    I checked your account and it appears to be fully functional.  You may want to try logging out, clearing your browsers cache/cookies then logging back in again to see if that fixes things.  Also, if possible, when this occurs, try using a different web browsers.  It may be browser related.  When properly logged in you should not have any issues accessing your forms.

    If you have any further trouble accessing your account or forms, let us know and we will be happy to have another look.