Google Contacts Integration: Non-english characters on Full name field of submission not propelry encoded in Contacts

  • Profile Image
    Asked on April 15, 2015 at 09:31 AM


    phone number and email address sync correctly, but in the Full name i got unknown data when the input language is Arabic or Hebrew.

    in google contacts the first name appears like this: 


  • Profile Image
    Answered on April 15, 2015 at 12:59 PM


    Apologies for the inconvenience, I tested it in my end, and it seems like the non-English characters and not properly encoded in the Google Contacts from a submission.

    Here's my sample contact that I did:


    I'll escalate this to our developers so that they can further check. We'll update you on this thread when we hear any news.

    Kind regards.

  • Profile Image
    Answered on April 16, 2015 at 06:06 AM

    thank you, it is very important for me.

  • Profile Image
    Answered on April 16, 2015 at 11:36 AM

    Hello tolab48,

    My colleague have already reported it to our back end team. Upon checking the ticket status, I found that it is marked as important and one of our developer is already looking into this issue. We will get back to you as soon as we have any update from them.

    Thank you!

  • Profile Image
    Answered on April 29, 2015 at 05:40 AM


    The issue has just been resolved. Thank you very much for your understanding.

    Kind regards