File upload links are not properly formatted with InfusionSoft integration

  • Profile Image
    Asked on April 15, 2015 at 10:29 AM

    pdf. attachments with Infusionsoft

    We're using a jot form to collect resumes in an Infusionsoft campaign. For some reason, pdf files are not coming through. They show up on the jot form notification, but not in the Infusionsoft email.  See attached screen shot.  I've checked the settings to make sure pdf's are allowed. Word docs seem to work fine, but not pdfs.

  • Profile Image
    Jarrod Morris 
    Answered on April 15, 2015 at 12:35 PM

    Looks like you might have an issue with the URL encoding. See how there's a space - space.submission.pdf? That's causing the link to break. In other words, it's not merging the correct URL into your Infusionsoft email because it's missing the - submission.pdf.

  • Profile Image
    Answered on April 15, 2015 at 04:33 PM

    Thank you for contacting us.

    We have raised a ticket about this issue. Unfortunately, I cannot provide any ETA on this, but we will update this thread if we have any updates.

    It seems that there is a workaround available based on a HTML snippet, please take a look at the next thread to see if this is something that might work in your case: